Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to all purchases made on MockSathi ("MockSathi", "we", "us", "our"), including mock test series, typing test packs, and subscription plans. By making a purchase on the Platform, you agree to the terms of this Policy, read together with our Terms and Conditions and Privacy Policy.

1. General Policy

Given the digital and instantly-accessible nature of our Service, all purchases are generally final and non-refundable once access to the purchased test series, mock test, or subscription has been granted, regardless of whether the content has actually been attempted or viewed. This is because the value of the product (access to the test bank) is delivered in full at the moment of purchase.

We understand this can feel strict, so the sections below spell out the specific situations where a refund is available.

2. When a Refund IS Available

You may be eligible for a refund in the following cases:

Refunds outside these categories (e.g., "I changed my mind," "I don't have time to prepare anymore," "I found a cheaper option") are not eligible under this Policy.

3. When a Refund is NOT Available

• Once you have started attempting a test/mock within a purchased series.
• Change of mind after purchase, lack of time, or personal circumstances unrelated to a fault on our part.
• Non-usage of a purchased plan before its validity period expires.
• Purchases made using a coupon/discount code, beyond the discounted amount actually paid.
• Any violation of our Terms and Conditions (e.g., account sharing, malpractice) that leads to suspension of access.

4. How to Request a Refund

1. Email us at mocksathi@gmail.com within 7 Days of the transaction date, using the subject line "Refund Request."
2. Include your registered email/phone number, order/transaction ID, and a brief description of the issue.
3. Our team will review your request and respond within 2–3 business days confirming whether the request is approved, along with next steps.

5. Refund Timelines & Mode

• Approved refunds are processed to the original mode of payment (the same card, UPI ID, or bank account used for the purchase).
• Processing typically takes 7–14 working days from the date of approval, though actual credit to your account may take a few additional days depending on your bank or payment provider's processing time.
• We are not responsible for delays caused by your bank, card network, or payment gateway once the refund has been initiated from our end.

6. Subscription Cancellation & Auto-Renewal

• If a subscription plan includes auto-renewal, you will be notified before the renewal date (where required by applicable regulations).
• You can cancel auto-renewal at any time from Profile → My Purchases → Manage Subscription, or by contacting support, before the next billing cycle to avoid being charged.
• Cancelling auto-renewal stops future charges but does not entitle you to a refund for the current active billing period already paid for.

7. Coupons, Offers & Promotional Purchases

• If a purchase was made using a coupon or promotional discount, any approved refund will be limited to the actual amount paid (i.e., after the discount), not the original listed price.
• If a coupon required a minimum order value and part of that order is refunded such that the remaining amount falls below the coupon's minimum threshold, we reserve the right to adjust the refund amount accordingly.

8. Failed / Pending Transactions

• If an amount is debited from your account but the transaction shows as "failed" or "pending" on the Platform, please wait 24–48 hours, as many such transactions are auto-reversed by the bank/payment gateway.
• If the amount is not reversed within this window, contact us at mocksathi@gmail.com with your bank statement/transaction reference, and we will investigate with our payment gateway partner.

9. Changes to This Policy

We may update this Policy from time to time to reflect changes in our offerings or applicable law. The version published on the Platform at the time of your purchase (or, for disputes, at the time of your refund request) will apply. We recommend reviewing this page periodically.

10. Contact Us

For any refund or cancellation-related queries, reach out to:

• Email: mocksathi@gmail.com
• Phone: +91 7690990908

Note: This is a general-purpose draft based on common practices across Indian ed-tech/ test-prep platforms. Please have it reviewed by a qualified legal professional before publishing, and ensure the specific timelines (refund window, processing days) match what you can operationally commit to. Payment gateways like Razorpay typically check that this page's stated terms match what you actually practice.